in good company

Let’s just say that the word “gamut” was invented for a company like L&C, for our diversity and range of experience exemplifies a very diverse group of clients and projects, and perhaps more importantly: a depth within that range.  This harkens back to our operations-focused approach.  Think of us as general-specificists. 

Here’s just a sampling of our clients/projects.  We hope to add your organization to the list.  You’ll find yourself in good company. 

  • DIRECTV. Transferring operations in any business is often a complex task. In the burgeoning satellite business, it can be downright labyrinthine. Which is why DIRECTV brought us on as advisers in its acquisition of PrimeStar. We collaborated
  • with finance, marketing and sales to convert 1.7M subscribers to the DTV system within 20 months—6 months ahead of plan—following the $1.3B acquisition. In this transfer, DIRECTV exceeded revenue goals and delivered $288M in earnings.

  • Hewlett-Packard Company / Digital Content Services. Langford & Carmichael helped HP develop and create a workable business model that defined staff and technology assets to position HP as a forerunner in the digital entertainment space,
  • an industry projected to grow to $300M in the next 3-5 years. Additionally, we orchestrated the creation of a 30-person team dedicated to further developing the digital asset application and expanding HP’s capabilities in the US and UK.

  • Kaiser Permanente / One-Link Project. Langford & Carmichael provided senior consulting support for change management and business readiness activities; i.e., Systems + Process + People Alignment. Focus areas were financial business
  • systems (like Accounts Payable and General Ledger) and procurement / materials management systems (like purchasing, inventory, etc.).

    We conducted workforce planning / impact assessment sessions to identify and measure the effects of process and system changes for each position within the organization. Impacted groups included Accounts Payable, Materials Management, Pharmacy, Optical, Operating Room, Respiratory Therapy, Lab, etc.

  • Los Angeles Department of Water and Power / Smart Grid. LADWP required consulting services to 1) assist with the development of the Smart Grid Business Plan and Documentation, including the development of a cost benefit analysis for the
  • Smart Grid Project; 2) transfer the expertise and knowledge from the consultant(s) to employees during the contract term; 3) monitor the electric utility industry to stay technically up to date with the latest Smart Grid trends; 4) assess the current LADWP Smart Grid program and validate against industry standards; and 5) assist in the development, processing, and evaluation of future Request for Proposals (RFPs) for material and services related to Smart Grid. L&C researched and documented Smart Grid trends; processed and evaluated Smart Grid-related RFPs; provided project management services; and developed content for, and performed, formal skills transfer training courses.

  • The Port of Long Beach. POLB required professional civil engineering services to support the development, expansion and improvement of general marine infrastructure and other POLB-related facilities and capital improvement projects for
  • the POLB public works program. Services include design and preparation of bid documents, assessing the feasibility of potential future development and assisting POLB in standardizing aspects of their engineering design process. Design work included preliminary design investigations; concept geometry for roadways and bridges; drainage concepts; pavement, street, traffic, wharf, building and structural design; and design of utilities such as storm drain, sewer, gas and water. L&C developed project specifications; standardized specifications and engineering design processes; and provided program management support.

  • The RAND Corporation. L&C was brought into The Rand Corporation’s Health Group to aid in the development and marketing of a niche, proprietary software application. L&C built a 5 year-plan and created several go-to-market strategies. Along the way,
  • we helped Rand understand the most practical way to realize the value of their information. This clarification of opportunity is one of the key areas of specialization at L&C.

  • US Navy / SeaPort-e. L&C provided world-class systems integration capability for end-to-end mission and delivery assurance. Focus areas included program integration and management; system engineering and integration; quality and
  • mission assurance; integration, test and evaluation; and software design and simulation. Served DoD agencies in the development and test of new, complex, technology-based systems.

  • Warner Bros. L&C was hired by the world’s largest film/TV library and producer / distributor of film and interactive content, to help them streamline and realize cost-efficiencies in their powerhouse, $5 billion dollar Warner Home Video Division.
  • L&C assisted in launching leading edge Blu-Ray Disc high-definition pack­aged formats across North America, Europe and Asia. By accelerating the speed and volume of production processes—while adapting content and playback features in a still-evolving space—L&C successfully managed this complex transition, and along the way, negotiated rates with key vendors, resulting in 10-50% reductions, and $20M annual savings against a $160M budget.

  • XM Satellite Radio. DIRECTV, in strategic partnership with Hughes Aircraft and General Motors, was determined to be first-to-market in the rapid-growth satellite radio business. L&C created “consumer touch point” processes like retail
  • point-of-sale communications, sales training and component installation as well as subscriber acquisition, billing and customer service elements. This enabled XM to launch six months ahead of the competition, which has been a key reason XM has sustained their leadership position since inception.